PRIVACY POLICY

1. Introduction

Zero Tactics LTD (“Zero Tactics”, “we”, “our” or “us”) is committed to protecting the privacy and personal data of individuals who visit our website, contact our company, apply for our training programmes or use our professional services.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information in accordance with applicable data protection legislation, including Regulation (EU) 2016/679, commonly known as the General Data Protection Regulation (GDPR), and applicable Bulgarian data protection legislation.

By using our website or communicating with us, you acknowledge that you have read this Privacy Policy.

2. Data Controller

The organisation responsible for processing personal data is:

ZERO TACTICS LTD

Country of Registration: Bulgaria

VAT Number: BG 206012189

Website: https://www.zerotactics.com

Email: Zerotactics.ltd@gmail.com

For any questions concerning this Privacy Policy or the processing of personal data, please contact us using the email address above.

3. Personal Data We May Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information:

A. Identification and Contact Information

Full name.

Email address.

Telephone number.

Country of residence.

Company or organisation name.

Professional position or job title.

B. Course Registration and Training Information

Course application and registration details.

Training history and attendance records.

Course assessment and completion records.

Certificate details and protocol or verification numbers.

Information necessary to organise training activities.

C. Business and Consultancy Enquiries

Company details.

Professional contact information.

Information provided in business enquiries.

Project-related information voluntarily submitted by clients.

D. Website and Technical Information

IP address.

Browser type and device information.

Website usage and interaction data.

Cookies and similar technologies, where applicable.

We only collect information that is relevant and necessary for the purposes described in this Policy.

Please do not submit sensitive personal information through general website forms unless specifically requested through an appropriate and secure process.

4. How We Use Personal Data

Zero Tactics LTD may process personal information for the following purposes:

Responding to enquiries and requests submitted through our website.

Providing information about our training courses and professional services.

Managing course applications, registrations and participant communications.

Organising training activities and maintaining attendance records.

Issuing and verifying course completion certificates.

Providing consultancy and business-related services.

Managing relationships with clients, partners and suppliers.

Maintaining website functionality, security and performance.

Complying with applicable legal, regulatory and contractual obligations.

Sending promotional or marketing communications where legally permitted.

We will not use personal information for purposes that are incompatible with the purposes for which it was collected without providing the required information and obtaining consent where necessary.

5. Legal Basis for Processing

We process personal data only where a valid legal basis applies under Article 6 of the GDPR.

Depending on the circumstances, these legal bases may include:

Contractual necessity: Where processing is necessary to respond to a request or perform a contract or take steps before entering into a contract.

Legal obligations: Where processing is required to comply with applicable laws and regulations.

Legitimate interests: Where processing is necessary for legitimate business purposes, provided that such interests do not override the rights and freedoms of the individual.

Consent: Where an individual has freely given consent, for example for certain marketing communications or non-essential cookies.

Individuals may withdraw their consent at any time where processing is based on consent.

6. Sharing of Personal Data

Zero Tactics LTD does not sell, rent or trade personal information to third parties.

Personal data may be shared only where necessary and appropriate with:

Website hosting and technical service providers.

IT, website maintenance and security providers.

Professional advisers, accountants and legal representatives.

Payment service providers, where applicable.

Business partners or training-related service providers where necessary to organise an agreed service.

Public authorities or regulatory bodies where disclosure is legally required.

Any third-party service provider processing personal data on our behalf must be subject to appropriate contractual and data protection safeguards.

7. International Data Transfers

Zero Tactics LTD operates from Bulgaria and may communicate with clients, participants and business partners located in different countries.

Where personal data are transferred outside the European Economic Area (EEA), we will ensure that the transfer complies with applicable GDPR requirements.

Depending on the circumstances, appropriate safeguards may include an adequacy decision adopted by the European Commission or Standard Contractual Clauses and any additional measures required by law.

8. Data Retention

Personal data will be retained only for as long as necessary to fulfil the purposes for which they were collected.

Retention periods may depend on:

The nature of the enquiry or service.

Course registration and certification requirements.

Contractual and business obligations.

Applicable accounting and legal retention requirements.

The need to establish, exercise or defend legal claims.

When personal data are no longer required, they will be securely deleted, anonymised or otherwise disposed of in accordance with applicable law.

9. Data Security

Zero Tactics LTD takes appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction.

Such measures may include access restrictions, secure communication methods, password protection, system security measures and appropriate internal procedures.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies to ensure proper functionality, improve user experience, understand website performance and, where applicable, support analytics or marketing activities.

Cookies may include:

Strictly necessary cookies.

Functional cookies.

Analytics or performance cookies.

Marketing cookies, where applicable.

Where required by law, non-essential cookies will only be activated after the visitor has provided valid consent.

Visitors may manage their cookie preferences through the website's cookie settings or their browser settings.

Further information may be provided in a separate Cookie Policy.

11. Your Data Protection Rights

Under the GDPR, individuals may have the following rights, subject to applicable legal conditions:

Right of Access: To request confirmation of whether personal data are being processed and obtain a copy.

Right to Rectification: To request correction of inaccurate or incomplete information.

Right to Erasure: To request deletion of personal data in circumstances provided by law.

Right to Restriction: To request restriction of processing in certain circumstances.

Right to Data Portability: To receive certain personal data in a structured, commonly used and machine-readable format.

Right to Object: To object to processing based on legitimate interests or direct marketing, where applicable.

Right to Withdraw Consent: To withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact:

Email: Zerotactics.ltd@gmail.com

We may need to verify your identity before responding to certain requests.

We will respond within the time limits established by applicable data protection legislation.

12. Right to Lodge a Complaint

If you believe that your personal data have been processed unlawfully or that your data protection rights have been violated, you have the right to lodge a complaint with the competent supervisory authority.

In Bulgaria, the supervisory authority is:

Commission for Personal Data Protection (CPDP)

2 Prof. Tsvetan Lazarov Boulevard

1592 Sofia, Bulgaria

Website: https://www.cpdp.bg

Email: kzld@cpdp.bg

You may also have the right to lodge a complaint with another competent supervisory authority within the European Union, depending on your circumstances.

13. Third-Party Websites

Our website may contain links to external websites, platforms or services operated by third parties.

Zero Tactics LTD is not responsible for the privacy practices, content or security of external websites.

Visitors are encouraged to review the privacy policies of any third-party website they access.

14. Children's Privacy

Our website and professional training services are not intended to collect personal information from children without the appropriate legal basis and, where required, parental or legal guardian involvement.

If we become aware that personal data have been collected unlawfully from a child, we will take appropriate steps in accordance with applicable legislation.

15. Changes to This Privacy Policy

Zero Tactics LTD reserves the right to update or amend this Privacy Policy when necessary to reflect changes in our services, website functionality or applicable legal requirements.

The latest version will always be published on our website, together with the date of the most recent update.

16. Contact Information

For any questions, concerns or requests relating to this Privacy Policy or the processing of personal data, please contact:

ZERO TACTICS LTD

Website: https://www.zerotactics.com

Email: Zerotactics.ltd@gmail.com

Country of Registration: Bulgaria

ZERO TACTICS LTD

Training | Consultancy | Operational Support